Website Terms of Use and Privacy Policy

Issued by: Head of Operations
Approved by: The Board of Trustees
Date of Issue: April 2025
Reviewed: May 2026
Date of Next Review: May 2027

1. Introduction

Welcome to the Mama to Mama website (the “Site”). By using this Site, you agree to these Terms of Use and our Privacy Policy. If you do not agree, please discontinue use of the Site.

This policy covers website use only. For information about how we process supporter, donor, volunteer, or beneficiary data more broadly, please refer to our organisational Data Protection Policy.

2. Terms of Use

All content on this Site, including text, images, design, layout, and graphics, is owned by or licensed to Mama to Mama. Unauthorised reproduction is prohibited.

Our Site may contain links to external websites. These are provided for convenience only. We do not endorse and are not responsible for the content or privacy practices of external sites.

Your use of this Site and any dispute arising from it is governed by the laws of England and Wales.

3. Privacy Policy

Mama to Mama is committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains what information we collect, how we use it, and your rights.

We are the “data controller” for the purposes of UK GDPR and the Data Protection Act 2018.

Contact:

hello@mama-to-mama.co.uk

Mama to Mama, Unit 77 The Laurels, Manston Business Park, Ramsgate, CT12 5NQ

4. Information We Collect

We collect information in the following ways:

4.1 Information you provide directly

This includes:

  • Contact details submitted via forms

  • Newsletter sign‑ups

  • Donation or payment information (processed securely by third‑party providers)

  • Emails or messages you send us

  • Any information you choose to share with us

4.2 Information collected automatically

When you visit our Site, we may collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the Site

  • General location (city/region level)

This information is used for security, performance monitoring, and essential site functionality.

4.3 Cookies

Our Site uses essential cookies only at this time.

We do not currently use analytics or marketing cookies because we do not yet have a cookie banner that allows users to accept or reject them.

If we introduce analytics cookies in the future:

  • They will only be set with your explicit consent

  • A cookie banner will allow you to accept or reject them

  • This policy will be updated accordingly

5. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide services you request

  • Process donations or payments

  • Send newsletters (only if you opt in)

  • Maintain website security and performance

  • Keep internal records

  • Improve our services and communications

We only process your data when we have a lawful basis, such as:

  • Consent

  • Contract

  • Legal obligation

  • Legitimate interests (e.g., ensuring website security)

6. How We Store and Protect Your Data

We use appropriate technical and organisational measures to protect your data. However, no internet transmission is completely secure, and you acknowledge that information sent to us is at your own risk.

We retain personal data only for as long as necessary for the purposes described in this policy or as required by law.

7. Sharing Your Information

We do not sell your data.

We may share your information with trusted third‑party providers who help us operate our Site or deliver services, such as:

  • Website hosting (Squarespace)

  • Email newsletter providers

  • Payment processors

  • Cloud storage providers

These providers must keep your data secure and only process it on our instructions.

We may also share information if required by law.

8. Sharing Your Information

Some of our service providers may store data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as:

  • UK International Data Transfer Agreements

  • Standard Contractual Clauses

  • Adequacy decisions

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Object to certain processing

  • Withdraw consent at any time

  • Request data portability

  • Complain to the ICO

To exercise your rights, contact: hello@mama-to-mama.co.uk

10. Direct Marketing

We will only send you marketing communications if you have explicitly opted in.
You can unsubscribe at any time by:

11. Children’s Privacy

Our services are not designed for, or intentionally targeted at, children 13 years of age or younger. We do not knowingly collect personal data from children under 13 without appropriate consent.

12. Changes to This Policy

We may update this policy from time to time. The “Last updated” date will always reflect the most recent version.